Impress your addressees – parcel consignment made easy
You can send parcels of various sizes with us, weighing up to 30 kg. We will then deliver these to your addressee in Switzerland in person by no later than the following evening – unless you choose a different delivery option.
Additional options enable you to arrange the delivery to suit the addressee’s precise needs.
You set the delivery time
If no time is specified, the addressee will receive your consignment by no later than the evening of the next working day. Want to choose when your consignment arrives? No problem.
We can deliver your consignment the following day:
- by 8 am
- by 10 am
- by 12 noon
Everyone is notified
As soon as we have your consignment, we will send you and your addressee a confirmation email and/or SMS notification. Other notifications follow until successful delivery.
You can customise and co-brand these notifications.
Track your shipments
As soon as we receive your consignment, you will be able to track your parcels whenever you want using the Track & Trace service in our customer portal. So, whatever the time, you know exactly where your parcels are.
Parcel left by deposit or ID check
You have the choice of two options for your delivery:
1. The parcel is left without confirmation of receipt
We recommend this option if your addressee is difficult to reach but still wants to receive the parcel at a specific time. In this event, we will leave your consignment without personal confirmation or we will hand it to a predefined individual.
2. Personal delivery with identity check
If you want your recipient to prove their identity, we will check it on your behalf before we hand over the shipment.
Use our ecoboxes
Our environmentally friendly ecoboxes offer better protection than traditional cardboard boxes. The ecoboxes can be shipped safely and have a seal and identification code. We also scan your ecobox at all touchpoints to enable you to track it more or less in real time at any point.
Leave the returns to us
Returning parcels can be complicated, time consuming and annoying. But it doesn’t have to be that way. When delivering parcels, we are happy to accept returns. This is practical for you and for your customers.
Multi-parcel deliveries
A multi-parcel consignment involves placing an order to send several parcels to the same person. We collect the parcels from different locations at your request and deliver them to a single recipient address.
Send parcels abroad
Working together with our international partners, we can deliver your parcels in over 195 countries. So it doesn’t matter at all whether your recipient is located in Switzerland or not.
Parcel sizes
LG = maximum combined length and girth/ML = maximum length
LG: 800 mm
ML: 500 millimetres
< 1.5 kg
CHF 9.50
LG: 1100 mm
ML: 500 millimetres
< 3 kg
CHF 10.50
water
LG: 1600 mm
ML: 1500 millimetres
< 10 kg
CHF 12.00
luggage
LG: 2000 mm
ML: 1500 millimetres
< 15 kg
CHF 17.00
case
LG: 2500 mm
ML: 1500 millimetres
< 30 kg
CHF 24.00
Calculating the circumference = 2 (A+B) + C
C = longest side
Managing a delivery
Your addressees are free to change the delivery details – such as the delivery date or address – up until 15 minutes before delivery. For example, they can arrange for the parcel to be delivered to an office, a neighbour or a holiday home.
If no one is there when we attempt the first delivery, we will send notification by email and/or text and leave an attempted delivery card in the letterbox. The addressee can use the card to state their redelivery preferences.
Employees
Everyone knows that you don’t get a second chance to make a first impression. The drivers who work for Planzer Parcel are guaranteed to make a lasting impression on your addressees. They each undergo a five-day training programme with an examination and certificate.
As our drivers do not carry out any other duties, such as loading the vehicles, they are able to focus fully on delivering your parcels. And our in-house laundry service regularly cleans their workwear.
Your concerns as a customer or recipient are our priority. That’s what our Customer Service Centre is there for. Our staff will be happy to answer your questions and clarify any issues you have.
What makes it special is that we don’t have an anonymous helpline with a recorded message – you get to speak directly to one of our friendly and capable employees.
Customer Service Centre
You can contact us by phone or email us at [email protected] on Monday to Friday, 7 am to 7 pm.
| English | 044 438 50 40 |
| French | 021 821 02 02 |
| Italian | 091 611 54 84 |
| English | 044 438 50 40 |
Tools and infrastructure
700,000 companies, 3.8 million private households, 26 cantons – Switzerland faces plenty of challenges when it comes to punctual parcel delivery. That’s why we maintain a network throughout Switzerland with 10 railway centres and transport your consignments to their destination region overnight using the environmentally friendly freight rail system – without having to worry about traffic congestion or weather conditions. The last mile to your recipient’s front door is covered by our parcel service vehicles with the original Planzer Parcel livery.
Swipe left (←) to see how the process continues.
Find out more about our delivery process and the ‘last mile’ in this video on our YouTube channel.
Technology
Automated flow of information
For us, parcels and data go hand in hand, and we use the latest-generation technology to manage all of ours. For example, we can connect your ERP system to our logistics software via an EDI interface.
You can manage your orders easily via our customer portal or track where your consignments are using Track & Trace.
Dynamic route planning thanks to an algorithm
Working with the Fraunhofer Institute, we have developed an algorithm that automatically and dynamically plans our routes. Over the course of the day, it collects data from our customers and addressees – for example the requested pick-up and delivery window or the delivery location – and consolidates this at around midnight.
The data is then used to calculate routes dynamically and compiled to ensure that our drivers deliver the parcels on schedule. The higher the volume of parcels, the more accurate the algorithm becomes.
Tip: for more information about this subject, read our story ‘Artificial intelligence? But of course!’
Online shop plugin for your parcel shipments
Our Plug & Planzer Parcel plugin is as straightforward as it sounds: you install the plugin in your e-commerce solution – and now you can start sending your online shop parcels weighing up to 30 kg via our parcel service. We collect your parcels every weekday by appointment.
Planzer Parcel is exactly what you need for your online shop: quick collection, punctual delivery, friendly end customer contact, an all-round unparalleled delivery experience.
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