Stories from ‘Planzer Parcel’

The Top Customer Service in Switzerland 2024 list recognises companies and institutions that provide outstanding customer service, based on an independent survey of consumers who have had experience of purchasing or obtaining services from companies over the last three years. Over 40,000 reviews were collected through a combination of consumer panels from Statista and a survey published online at blick.ch. The assessment covered 7 sectors and 73 industries, from which over 1,300 ‘top players’ were shortlisted, based on their prominence in the reviews, with respondents also having the opportunity to rate additional companies.